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{
  "store_id": 42,
  "review_site_id": 7,
  "year": 2026,
  "month": 5,
  "theme": "home-services"
}

{
  "data": {
    "insight_report_id": 4,
    "store_id": 10,
    "review_site_id": 44,
    "publisher": "maps.google.com",
    "year": 2026,
    "month": null,
    "theme": "home-services",
    "status": "success",
    "task_id": "9a893013-9aa8-4b8f-b3ff-6fd72f00a6ce",
    "review_count": 6,
    "result_summary": {
      "hero": {
        "verdict": "Customers recognise strong technical ability and reliable execution on delivered work, but equally report systemic failures in communication and delivery readiness that have led to serious dissatisfaction. Fixing transparency, single-point accountability and release-readiness will convert the existing strengths into consistent customer outcomes.",
        "heroTitle": "hipages 540362 (SAU178040716910) — Strong Delivery, Fragile Follow‑through",
        "anchorQuote": "reliable execution, timely delivery, and professional communication",
        "closingLine": "This quarter prioritise a single-point-of-contact + response SLA program and a mandatory production-readiness checklist to stop repeat communication and delivery failures."
      },
      "meta": {
        "mode": "single",
        "version": "1.0",
        "reportType": "general-insights"
      },
      "themes": [
        {
          "id": "customer-experience",
          "name": "Customer Experience",
          "loves": [
            {
              "text": "Felt like a true collaboration — the team was patient, collaborative, and willing to refine things.",
              "keyword": "Collaboration"
            }
          ],
          "quote": {
            "text": "felt like a true collaboration"
          },
          "status": "CRITICAL",
          "actions": [
            {
              "text": "Assign a named account owner to every client, require a 24-hour acknowledgement and a substantive update within 3 business days, and publish a live project timeline (visible to client) with change logs."
            }
          ],
          "mentions": 6,
          "frictions": [
            {
              "text": "Customers reported a lack of transparency and follow-up, saying communication is the most basic expectation and it was not met.",
              "keyword": "Transparency"
            }
          ],
          "sentimentScore": 50,
          "negativeMentions": 3,
          "positiveMentions": 3
        },
        {
          "id": "food-and-beverage",
          "name": "Food and Beverage",
          "loves": [],
          "quote": null,
          "status": "NO_DATA",
          "actions": [
            {
              "text": "Begin collecting Food & Beverage-specific feedback by enabling the category in post-service surveys and prompting clients for a short review when the category applies; this will create a baseline for future action."
            }
          ],
          "mentions": 0,
          "frictions": [],
          "sentimentScore": 0,
          "negativeMentions": 0,
          "positiveMentions": 0
        },
        {
          "id": "service-quality",
          "name": "Service Quality",
          "loves": [
            {
              "text": "Customers praise strong technical proficiency and the ability to deliver clean, user-friendly designs with thorough testing.",
              "keyword": "Technical expertise"
            }
          ],
          "quote": {
            "text": "team stayed responsive and solution-oriented"
          },
          "status": "CRITICAL",
          "actions": [
            {
              "text": "Introduce a mandatory production-readiness checklist and require end-to-end QA sign-off before handover, plus assign a single accountable technical lead for every project to prevent diffused responsibility."
            }
          ],
          "mentions": 6,
          "frictions": [
            {
              "text": "Critical features failed to work properly and multiple handovers between project managers meant no single team was accountable for a production-ready product.",
              "keyword": "Delivery failure"
            }
          ],
          "sentimentScore": 50,
          "negativeMentions": 3,
          "positiveMentions": 3
        },
        {
          "id": "wait-times",
          "name": "Wait Times",
          "loves": [
            {
              "text": "Some customers reported timely delivery and quick turnaround on updates.",
              "keyword": "Timeliness"
            }
          ],
          "quote": {
            "text": "timely delivery"
          },
          "status": "CRITICAL",
          "actions": [
            {
              "text": "Define and enforce SLAs for status updates (acknowledge within 24 hours, substantive update every 3 business days), implement automated milestone notifications, and run a weekly audit to surface stalled items."
            }
          ],
          "mentions": 4,
          "frictions": [
            {
              "text": "Other customers had to repeatedly reach out for updates and experienced no timely responses for weeks.",
              "keyword": "No follow-up"
            }
          ],
          "sentimentScore": 50,
          "negativeMentions": 2,
          "positiveMentions": 2
        }
      ],
      "summary": {
        "positiveRate": 50,
        "ratingStatus": "CRITICAL",
        "totalReviews": 6,
        "averageRating": 3.2,
        "negativeReviews": 3,
        "positiveReviews": 3
      },
      "appendix": {
        "generatedBy": "Shout About Us",
        "methodology": "This report analyses customer reviews using AI-powered sentiment analysis. Each review is categorised into themes, scored for positive or negative sentiment, and aggregated to produce the scores and insights above. Themes are generated from the actual review content, not from a fixed list.",
        "reviewSource": "Google Maps",
        "analysisPeriod": "Jan 01, 2026 - Dec 31, 2026",
        "totalReviewsAnalyzed": 6
      },
      "business": {
        "name": "hipages 540362 - site 2954679",
        "address": "Stub Address, Ashkāsham, Badakhshan 2000, Afghanistan",
        "category": null,
        "reportPeriod": {
          "end": "2026-12-31",
          "start": "2026-01-01",
          "display": "Jan 01, 2026 - Dec 31, 2026"
        },
        "reviewSource": "Google Maps"
      },
      "actionPlan": {
        "monitoring": [],
        "priorities": [
          {
            "title": "Fix client communication and ownership",
            "urgency": "IMMEDIATE",
            "description": "Assign a named account owner for all active projects, enforce a 24-hour acknowledgement and 3-business-day substantive update SLA, and log every client interaction so nothing falls through the cracks.",
            "relatedTheme": "Customer Experience"
          },
          {
            "title": "Enforce production-readiness",
            "urgency": "IMMEDIATE",
            "description": "Require a documented production-readiness checklist and mandatory end-to-end QA sign-off before any client handover to eliminate releases with broken critical features.",
            "relatedTheme": "Service Quality"
          },
          {
            "title": "Operationalise update SLAs",
            "urgency": "IMMEDIATE",
            "description": "Implement automated milestone notifications, weekly client status audits, and escalate any task with no update within 3 business days to a single accountable lead.",
            "relatedTheme": "Wait Times"
          }
        ]
      }
    },
    "failure_reason": null,
    "failure_details": null,
    "completed_at": null,
    "found": true
  }
}

{
  "data": {
    "found": false
  }
}

curl --request POST \
  --url "https://production-api.shoutaboutus.com/api/v1/account/insight-report/latest" \
  --header 'Authorization: Bearer <bearer-token>' \
  --header 'Accept: application/json' \
  --header 'Content-Type: application/json' \
  --data '{"store_id": 42, "review_site_id": 7, "year": 2026, "month": 5, "theme": "home-services"}'