Send a customer's comment to the business

Email a customer's comment directly to the business owner or their managers, tied to the review request it came from. The comment is saved and emailed to the campaign template's manager addresses, or the account owner when there are none; owner always includes the account owner. Called by the Shout About Us-hosted landing page: it needs a reCAPTCHA token from that page, so it can't be called from a backend, a script, or Postman.

Prerequisites: no token; a reCAPTCHA token from a Shout About Us-hosted page and the review request's unique code.

Authentication: Public (no token). No bearer token; the review request's unique_code decides the location.

Rate limit: 30 requests per minute, counted per client IP address.

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Body Params
string
required
length ≤ 50
Defaults to 4xwu8

The email or SMS review request's unique code, up to 50 characters.

string
enum
required
Defaults to owner

Who the customer wants to reach: owner, manager or customer. owner adds the account owner to the recipients; manager and customer go to the managers only.

Allowed:
string
required
length ≤ 100

The customer's email address, up to 100 characters. Checked with an RFC and DNS lookup, so the domain must accept mail.

string
required
length ≤ 100
Defaults to Jane

The customer's first name, up to 100 characters.

string
required
length ≤ 100
Defaults to Smith

The customer's last name, up to 100 characters.

string
required
length between 7 and 20
Defaults to +15555550100

The customer's phone number, 7–20 characters.

string
required
length ≤ 255
Defaults to I had an issue with my recent visit and would like to discuss it.

The comment, up to 255 characters.

string
required

The Google reCAPTCHA token from the Shout About Us-hosted page.

Responses

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